PVCu and aluminium frames

Covered products: REHAU, EUROCELL, VEKA, REHAU, LINIAR, VIRTUOSO, SOLIDOR, SPECTUS, ATLAS, ULTRAFRAME and SUPALITE.

All PVCu frames are guaranteed for 10 years against defects relating to workmanship, delamination and discolouration, outside of normal wear and tear.

Conditions and reporting

• All issues should be reported within 72 hours.
• Products must be installed in accordance with manufacturer recommendations and industry best practices.
• Products must be maintained in accordance with manufacturer recommendations.
• Photographs, the original order number and frame details must be provided if an issue arises.
• Products must be made available for inspection at our request.
• Following a replacement, the original must be returned at our request. Failure to do so will result in a charge for the replacement.

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Glass

Applies to: double-glazed units.

Sealed glass units are guaranteed for 10 years against unit failure. With all types of glass and all grades of energy-rated glass, condensation cannot be fully eliminated, although it is generally greatly reduced.

Conditions and reporting

• Double-glazed units must be glazed into frames correctly and installed in compliance with British Standard BS6262, the code of practice for glazing for buildings.
• Photographs, the original order number and aperture details must be provided in the event of a fault.
• Products must be made available for inspection at our request.
• Following a replacement, the original product must be returned at our request. Failure to do so will result in a charge for the replacement.

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Hardware

Applies to: handles, hinges, locks and other hardware.

Hardware is guaranteed for 10 years for mechanical operation and against surface-finish defects. Where explicitly mentioned, extended hardware guarantees are limited to the component supplier’s guarantee, which is passed on to the customer.

Conditions and reporting

• Hardware must be maintained in accordance with manufacturer recommendations.
• Photographs, the original order number and hardware details must be provided in the event of a fault.
• Products must be made available for inspection at our request.
• Following a replacement, the original product must be returned at our request. Failure to do so will result in a charge for the replacement.

All claims against an explicitly mentioned extended hardware guarantee must be made directly with your installer unless expressly stated otherwise by Optix Glazing.

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Building products

Covered products: fascia, soffit, window trims, guttering, downpipes, window boards, cladding and fixings.

We guarantee for a period of 10 years that these products shall be free from defects in material, design and workmanship.

Conditions and reporting

• Products must be maintained and installed in accordance with manufacturer recommendations.
• Photographs, the original order number and part details must be provided in the event of a fault.
• Products must be made available for inspection at our request.
• Following a replacement, the original product must be returned at our request. Failure to do so will result in a charge for the replacement.